Shipping and Delivery Policy for Zaaya Skin Hair and Laser Clinic

1. Introduction

At Zaaya Skin Hair and Laser Clinic, we are committed to providing exceptional dermatological services to our valued clients. This policy outlines our shipping and delivery procedures to ensure a seamless experience for all patients.

2. Shipping Information

2.1. Location

Our clinic is conveniently located in Aluva, Kerala. Patients can visit us in person for consultations, treatments, and follow-up appointments.

2.2. Online Orders

While most of our services are provided in-clinic, we do offer select products and skincare items for purchase online. These include specialized creams, lotions, and other dermatologically approved products. When you place an order through our website, here’s what you need to know:

• Shipping Charges: Shipping charges are calculated based on the delivery address and the weight of the products. We strive to keep these charges reasonable and transparent.
• Delivery Time: For online orders, we aim to dispatch within 48 hours of receiving the order. The estimated delivery time varies based on the destination and the chosen shipping method.
• Shipping Partners: We collaborate with reliable courier services to ensure timely and secure delivery.

3. Delivery Options

3.1. In-Clinic Services

For services that require an in-person visit, such as consultations, laser treatments, and hair restoration procedures, patients are requested to schedule appointments in advance. Our clinic staff will guide you through the process and provide necessary instructions.

3.2. Product Deliveries

When you order skincare products or other items online, you have the following delivery options:

1. Standard Delivery: This option is suitable for non-urgent orders. It typically takes 3 to 10 business days for delivery within India.
2. Express Delivery: If you need your products sooner, choose our express delivery service. Delivery times vary based on the location but are generally within 1 to 3 business days.

4. Returns and Refunds

4.1. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a refund, as applicable.

4.2. Cancellation

For cancellations, please contact our clinic at least 24 hours before your scheduled appointment or before dispatching the product. Refunds will be processed promptly.

5. Contact Us

For any shipping, delivery, or product-related queries, feel free to reach out to us:

• Phone: +91 8714 85 4483
• Email: info@zaayaskinclinic.com
• Visit Us: Zaaya Skin Hair & Laser Clinic, Mahilaalayam School, AB Ecostay (1st Floor, Road, Aluva, Kerala)

We appreciate your trust in Zaaya Skin Hair and Laser Clinic. Your satisfaction is our priority, and we look forward to serving you with excellence.

Please note that this policy is subject to updates, and we recommend checking our website for the most current information regarding shipping and delivery procedures.